Silver Bay Veterans Home receives 2022 Pinnacle Customer Experience Award
Silver Bay, Minn. – The Minnesota Veterans Home - Silver Bay has received Pinnacle Quality Insight’s 2022 Customer Experience Award. in the Skilled Nursing Facility category. Pinnacle Quality Insight is a customer satisfaction measurement firm with 26 years of experience in postacute healthcare. Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 U.S. states, Canada and Puerto Rico. Over the past year, Pinnacle interviewed both Residents and their families on several areas including: • Cleanliness • Activities • Therapy • Personalized care • Communication • Responding to Resident concerns.